Spocket Customer Service

spocket-review

Drop shipping can be a great business opportunity, but it requires a lot more control and responsibility.

There are many components to be aware of, but your primary concern must be to ensure that the products are high-quality and delivered on time.

How can you make sure this happens most often? And how can you avoid any problems with drop shipping?

That’s what Spocket is there for! Spocket can improve your marketing deficiencies and become a better merchandise!

spocket-logo

For those of you who prefer a more visual experience, here is a video review by Marcus from Knowledge by Marcus’ YouTube channel. Do check out our article below, however, because it has a comprehensive overview of Spocket.

Spocket Short Background Spocket Customer Service

In the world of drop shipping, Spocket has been known for its pre-vetted, high-quality drop shipping in Europe and the USA.

Spocket is a large marketplace that offers thousands of products in many industries and locations.

Spocket was launched in 2017 as an all-in-one tool for dropshippers and eCommerce entrepreneurs.

Although it is most well-known in Europe and the USA, it can be found worldwide.

This tool is all-in-one and can boost your business by streamlining different sales processes and ensuring efficient delivery.

Spocket Overview

If you’re looking for excellent suppliers to fill your online store with a successful drop shipping product, Spocket makes the cut!

Spocket can boost your business by:

* Keeping tracks of your orders

* Being consistent with your brand’s identity

* Enhances your marketing strategy

* Increasing your shipments’ ETA

You can also pick products based upon their location. This allows you to select goods based both on the shipping destination and the destination.

This also gives drop shippers the opportunity to connect with users from around the globe!

Spocket Customer Service

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Who Uses Spocket?

Spocket is for drop-shipping merchants and suppliers who sell high quality products in their stores.

Spocket’s target audience is the middle-class. They are known for being willing to pay more in return for better quality products.

If the products lose their quality over the course of delivery, the reputation of the store will heavily be affected.

With Spocket, you are assured that your customers will receive their orders at their expected quality and escalate the chance of them coming back and repurchasing.

What makes Spocket different from other platforms?

Spocket assists its users to collect from their customers and suppliers with no hassle at all with only a few clicks!

Users can organize their orders and send them to fulfillment centers, which are the most complicated aspects of eCommerce.

Spocket uses US and EU commerce on its platforms to speed up delivery. They also put suppliers through a long screening process to avoid fraud and harm.

And evaluates and processes products to ascertain the safety and quality. What more could you want?

It is the RIGHT choice when you want to discover new products and pump-up sales! Not to mention that they offer discounts to suppliers too!

However, we are aware that not every business is compatible with every platform. To help you further understand Spocket, have a look at its key features.

What Are The Key Features of Spocket? What Are Their Key Features?

Spocket’s core features are reliable and will serve many customers and users well.

Let’s go further in depth and find out how reliable they are for many!

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Easy To Use

Whether you’re a seasoned e-commerce store owner or not, Spocket keeps the same system of linking sale apps.

Spocket is easy to learn! It’s as simple as searching for it in the App Store. From installing, activating, and finishing the registration process.

Spocket’s interface is simple to use. You can even create a Spocket account from the main website!

It is easy for beginners to understand how everything works.

* A clean and tidy layout

* A well-organized collection of functions

* A clear navigation framework

And, if you don’t feel like purchasing it instantly, Spocket offers a 14-day free trial! Convenient, right?

You can also choose which plan you would like to receive the services you desire.

After you mastered the interface, you can:

  1. Spocket’s industry-specific products make it easy to find the best products.
  2. Sort through each location, supplier, and pricing filters. If you want to get access on the unique product offerings, you can by clicking the premium product checkbox!
  3. Learn more about your product options based on item variants, shipping fees, retail price, etc.
  4. Spocket’s order tracking software allows you to keep track of every order’s progress.

Automated Order Fulfillment

One of Spocket’s remarkable features is its automated order fulfillment. It makes drop shipping super convenient and it spares you the hassle of managing your customer’s orders manually.

Spocket’s flexible automation system and the possibility of your store evolving over time can make it difficult to manage all the orders.

Spocket provides several tools to automate different processes such as pricing, checkout, and fulfillment.

The order fulfillment process of Spocket made everything easier because order-tracking, supplier coordination, and shipping of orders are all implemented automatically.

Once customers enter their contact number and billing address, the entire process begins. All these are instantly forwarded to your store’s checkout page to the product provider.

Suppliers will never have to face any problems with the relayed information. You will also receive an email notification letting you know that your order details have been forwarded.

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Spocket Pricing

Spocket offers a variety of pricing plans that you can choose from. This is a great benefit as you can pick the type of service you want to pay!

And, if you are only testing it out, you can avail their 14-day free trial or their free plan.

These are the plans:

* Free Plan – For entrepreneurs who want to just browse Spocket’s catalogue or goods

* The Starter Plan – $24 per month and you get access to these features:

o Unlimited orders

o Global pricing rules

o Real-time inventory updates

o Import up to 25 items

Chat support available 24/7

o Currency exchange

o Shipment tracking number

* The Pro Plan costs $49 per month, but $33 per month if you bill annually. These features are covered by the Pro Plan:

o All Starter Plan features

o Import up to 250 products

o You can import up to 25 premium products

o Branded Invoicing

o Unique deals

o Premium search

* The Empire Plan – $99 monthly and $69 yearly. It has:

o All Pro Plan features

o Import unlimited premium products and items

* Unicorn Plan: $299 per month, $165 annually It has these features:

o All Empire Plan features

o Product Requests

Checkout in Bulk

o A dedicated account executive

Aside from all that, Spocket has a Mark-Up Tool to help you determine a standard profit rate.

This tool allows you to select a constant profit rate for the products based on fixed prices, multipliers, and percentages.

The Mark-Up Tool automatically changes the price of items based on the rules that you have set. Spocket Customer Service

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Spocket Product Suppliers

Spocket is able to help you if you are interested in becoming a supplier for Spocket.

Potential suppliers are welcome to sign up for the platform in any of its product categories. You can also apply directly through their main website.

However, you have to be qualified to be accepted by the marketplace. Spocket’s qualification is based on strict criteria that include:

  1. Product quality
  2. Availability
  3. Pricing
  4. Capabilities and credentials for supply

But wait, it does not stop there! Spocket does not evaluate candidates in one process. To be eligible for a spot, you will need to complete a few competence assessments.

For instance, once the application gets initially approved, Spocket will arrange an interview with the supplier. This interview is intended to examine the business of the supplier and its:

  1. Assets
  2. Track records
  3. Size
  4. Sales
  5. Liabilities, and so forth

If the screening team is satisfied with the business, then the supplier can proceed to the final stage. This will be their goods and order handling capabilities.

Spocket will also strictly assess other factors such as

  1. The product’s structure and quality
  2. The amount of time a supplier needs to respond to an order and manage it
  3. The maximum number of orders that the supplier can process simultaneously

This is why Spocket is filled with well-known and trustworthy product suppliers, because they are extremely serious about selecting product suppliers! Spocket Customer Service

Product Catalog

Spocket handles quite an extensive product database. The majority of its products come from the USA and Europe.

This database is growing every day. You’ll find all the main categories in a well-organized manner. From high-fashion to basics, and beauty products to gifts, etc.

Even though Spocket has high quality products from all around the globe, the bad news is it makes it harder for store owners to sell to other regions.

This means that it is impossible to optimize shipping and order fulfillment for all of your customers.

The bright side is that you can adequately cater to customers across the US and Europe. You can offer a diverse range of products to these regions.

Plus, Spocket give you the experience of having a real feel of the products you selected for your customers!

Spocker also has a dashboard for order samples and sends them to you for assessment and testing.

Spocket’s Pros and Cons

Let’s weigh the pros and cons of Spocket. Obviously, there is no platform, service, or product in the world that has no drawbacks.

This is to help you get a concise view of what its strengths and weaknesses are and come up with a decision. Spocket Customer Service

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Pros

* Spocket provides native apps for easy integration

* Reduces time for product delivery

* Has a worldwide reach

* Spocket supports selling through all types of social media and personal websites

* Get access to a wide range of trustworthy suppliers

* The import list supports customization of products

* After the 14-day trial, Spocket can offer a plan as low as $12

* Automated order fulfillment

* The system monitors and updates your inventory in real time

* You can request product samples before you import them

* 24/7 Customer Support

Cons

* Does not facilitate huge drop shipping markets like Amazon, Ebay, and Etsy

* There is no permanently free plan for beginners

* Spocket prohibits you from accessing your supplier’s inventories

* Does not offer advanced drop shipping options like package customization and automatic tax rate assessment

* The 14-day free trial is not long enough to experience the platform

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Frequently Asked Questions

Spocket Customer Service

Spocket is a collection of questions that will help you understand the benefits it offers for your business.

How Will Orders Come In?

Spocket will immediately place your orders and send you an email notification for each order.

How Does Spocket Make Profit?

Spocket makes money by charging a subscription fee for usage of its eCommerce platform.

Anyone who wants to boost their business or explore products on their app has to pay a monthly fee.

Can I Bulk Export All My Orders?

Yes! Spocket can make this happen!

You can export all your orders in a CSV and upload it to your preferred shipping platform such as Shoptify, Shiptation, etc.

Do I have the right to cancel my subscription?

Yes!

Spocket doesn’t have monthly contracts that tie you down. You can cancel anytime you want!

Final Verdict

Spocket is a remarkable choice because of its unique features and discounts.

Spocket is a great tool for anyone looking to improve their online business, no matter if they are beginners or professionals.

Spocket can also help you skyrocket your revenue so what are you waiting for? Go for Spocket!

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